ENTERPRISE · IN FLIGHT
Connected Pre-Season Inventory Planning Experience
Leadership needed a tactical fix, fast. I used it to open a bigger conversation about connecting three siloed workstreams into one experience — still unfolding.
SERVICE DESIGN · STRATEGY
Performance Pilot
Picked up a high-visibility initiative mid-stream, pushed it off of the screen and into six pilot stores, then made the case to take it live.
116
assessments completed
80.5%
post-assessment conversion
SERVICE DESIGN · RETAIL
Service Expertise Certification Program
Designed a 0→1 employee certification program for a national retailer — from cross-functional workshop to pilot in six months.
103
certified employees
89%+
positive feedback
MOBILE APP · NAVIGATION
Store Employee Tasking App Navigation Refresh
Stakeholders wanted to crowd the homepage. We proposed a bottom nav and an A/B test, and let the data decide.
570%
more daily users of Info Messages
90%
more daily Task List usage
PROTOTYPING · VIBE CODING
AI Lab
A running log of experiments, tools, and side projects built with AI. A sketchbook, more than finished things.